Privacy Policy

Privacy Policy

Last updated: [current date]

1. Introduction

This Privacy Policy describes how Aigility Hub ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://aigilityhub.ai, use our services, or otherwise interact with us. Aigility Hub is a professional services business operated by Melissa Lloyd, with our principal place of business in Canada.

This policy applies to all personal information we collect through our website, email communications, SMS messages, customer support channels, and any other means through which you interact with our business. By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) for visitors in the European Union and United Kingdom, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) for California residents, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant privacy and marketing regulations.

2. Information We Collect

We collect several types of information from and about you:

Information you provide directly to us:

• Identity and contact data, including your name, email address, phone number, company name, job title, and any other information you provide when you fill out forms on our website, sign up for our services, subscribe to our email list, register for events or webinars, or contact us for support
• Payment information, including billing name and address, which is processed securely by our third-party payment processor (we do not store complete credit card or bank account numbers on our systems)
• Communications data, including the content of messages you send us through contact forms, email, SMS, or other communication channels, as well as any feedback, testimonials, or reviews you provide
• Account credentials and preferences if you create an account with us
• Professional information you share with us, such as your business needs, interests, and goals relevant to our services

Information collected automatically:

• Technical data, including your IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage data, including information about how you navigate and interact with our website, pages visited, links clicked, time spent on pages, referring website or source, and other analytics data
• Approximate location data derived from your IP address (country, region, or city level, not precise geolocation)
• Cookies and similar tracking technologies, as described in our Cookie Policy and Section 7 below

Information from third parties:

We may receive information about you from third-party services you use to interact with us, such as social media platforms, or from publicly available sources. We may also receive updated contact information from our service providers to keep our records current.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Service delivery and performance: To provide, maintain, and improve our professional services; fulfill your requests; process transactions; deliver digital products, courses, or content you purchase; manage your account; and communicate with you about your use of our services.

Payment processing: To process payments and prevent fraud, working with our third-party payment processors who handle sensitive payment information on our behalf.

Communications: To send you transactional emails and SMS messages related to your purchases, account, or service requests; to respond to your inquiries and provide customer support; and to send you administrative information about changes to our terms, policies, or services.

Marketing: To send you promotional emails and SMS messages about our services, products, events, webinars, content, and offers that may interest you, where you have provided consent or we have another lawful basis to do so. You can opt out of marketing communications at any time as described in Section 6.

Analytics and improvement: To understand how visitors use our website and services; analyze trends and user behavior; measure the effectiveness of our marketing campaigns; and improve our website, services, content, and customer experience.

Security and fraud prevention: To protect our business, our users, and others from fraud, unauthorized access, security threats, and illegal activity; to verify identity; and to enforce our terms and policies.

Legal compliance: To comply with applicable laws, regulations, legal processes, and governmental requests; to establish, exercise, or defend legal claims; and to protect our rights, property, and safety.

Business operations: To manage our business operations, conduct internal research and development, maintain records, and perform accounting and administrative tasks.

4. Legal Bases for Processing

For visitors and customers in the European Union, United Kingdom, and other jurisdictions where the GDPR or similar laws apply, we process your personal information based on the following legal grounds:

Consent: Where you have given us clear, affirmative consent to process your personal information for specific purposes, such as subscribing to marketing emails or SMS messages, we rely on that consent. You have the right to withdraw consent at any time.

Performance of a contract: Where processing is necessary to fulfill our contractual obligations to you, such as delivering services you have purchased, processing payments, or providing customer support related to your purchase.

Legitimate interests: Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms. Our legitimate interests include operating and improving our business, marketing our services to existing customers, preventing fraud and security threats, analyzing website usage, and maintaining records for business purposes.

Legal obligation: Where we must process your information to comply with legal or regulatory requirements, such as tax laws, accounting obligations, or responding to lawful requests from authorities.

5. How We Share Your Information

We share your personal information only in the following circumstances:

Service providers and processors: We share information with trusted third-party service providers who perform services on our behalf and have agreed to protect your information. These include:

• Payment processors who handle credit card and payment transactions securely
• Email service providers who help us send transactional and marketing emails
• SMS service providers who help us send text messages with your consent
• Website hosting and cloud storage providers
• Customer relationship management (CRM) platforms
• Analytics providers who help us understand website usage and improve our services
• Marketing and advertising platforms
• Customer support and communication tools

These service providers are authorized to use your personal information only as necessary to provide services to us and are contractually required to protect your information.

Legal and safety disclosures: We may disclose your information when we believe in good faith that disclosure is necessary to: comply with applicable laws, regulations, legal processes, or enforceable governmental requests; enforce our agreements, terms, and policies; detect, prevent, or address fraud, security issues, or technical problems; or protect the rights, property, or safety of Aigility Hub, our users, or the public as required or permitted by law.

Business transfers: If we are involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred or disclosed as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have.

With your consent: We may share your information for other purposes with your explicit consent or at your direction.

No sale of personal information: We do not sell your personal information to third parties for monetary or other valuable consideration. For California residents, we do not sell or share personal information as those terms are defined under the CCPA/CPRA. If our practices change, we will update this policy and provide you with the opportunity to opt out.

6. Marketing Communications and Your Choices

Email marketing: If you subscribe to our email list or provide your email address in connection with a purchase or inquiry, we may send you marketing emails about our services, products, content, events, and offers. Every marketing email includes a clear unsubscribe link that allows you to opt out of future marketing emails at any time. Even if you opt out of marketing emails, we may still send you transactional or administrative emails related to your account or services.

Our email marketing practices comply with the CAN-SPAM Act. We include our valid physical postal address in our emails, identify messages as advertisements where required, honor opt-out requests promptly, and do not use deceptive subject lines or header information.

SMS marketing: If you provide your mobile phone number and give us your prior express written consent, we may send you text messages with promotional offers, updates, and information about our services. By consenting to receive SMS messages, you agree that we may send you such messages using an automatic telephone dialing system or prerecorded or artificial voice.

You can opt out of SMS messages at any time by replying STOP to any message. You can also reply HELP for assistance. Message and data rates may apply. We comply with the Telephone Consumer Protection Act (TCPA) and obtain your prior express written consent before sending marketing text messages. Your consent is not a condition of purchasing any goods or services, and you may opt out at any time without penalty.

Communication preferences: You can manage your communication preferences by clicking unsubscribe links in emails, replying STOP to SMS messages, or contacting us at hello@aigilityhub.com to update your preferences.

7. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity, remember your preferences, analyze website usage, and deliver relevant content and advertising. Cookies are small text files stored on your device that help us recognize you on return visits.

The types of cookies we use include:

• Essential cookies necessary for website functionality and security
• Analytics cookies that help us understand how visitors use our website
• Marketing cookies that track your activity to deliver relevant advertisements and measure campaign effectiveness
• Preference cookies that remember your settings and choices

For detailed information about the specific cookies we use, how they work, your choices, and how to manage cookie preferences, please see our separate Cookie Policy. Most web browsers allow you to control cookies through their settings, and you can typically choose to block or delete cookies. Note that disabling certain cookies may affect website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Account and contact information for as long as you maintain an active relationship with us, plus a reasonable period afterward to handle inquiries, comply with legal obligations, resolve disputes, and enforce our agreements
• Transaction and payment records for the period required by tax, accounting, and financial regulations, typically seven years or as required by applicable law
• Marketing contact information until you unsubscribe or request deletion, or until we determine the information is no longer relevant for marketing purposes
• Website usage and analytics data in aggregated or anonymized form indefinitely for business analysis and improvement
• Communications and support records for a reasonable period to provide continuity of service and maintain business records

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion policies. You may request deletion of your information earlier by contacting us as described in Section 10, subject to our legal obligations to retain certain records.

9. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using secure socket layer (SSL) technology
• Secure storage of data with access controls and authentication requirements
• Regular security assessments and updates to our systems and practices
• Limiting access to personal information to employees and service providers who need it to perform their job functions
• Contractual requirements for service providers to maintain appropriate security safeguards
• Payment information is processed and stored by our PCI-DSS compliant payment processors, not on our systems

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect any unauthorized access to your account.

10. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For EU and UK residents (GDPR/UK GDPR rights):

• Right of access: You can request a copy of the personal information we hold about you and information about how we process it
• Right to rectification: You can request that we correct inaccurate or incomplete personal information
• Right to erasure (right to be forgotten): You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or you withdraw consent
• Right to restriction of processing: You can request that we limit how we use your personal information in certain circumstances
• Right to data portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format and have it transferred to another controller where technically feasible
• Right to object: You can object to our processing of your personal information based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where we rely on consent as the legal basis for processing, you can withdraw your consent at any time (without affecting the lawfulness of processing before withdrawal)
• Right to lodge a complaint: You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights

For California residents (CCPA/CPRA rights):

• Right to know: You can request information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share personal information
• Right to delete: You can request that we delete personal information we have collected from you, subject to certain exceptions
• Right to correct: You can request that we correct inaccurate personal information we maintain about you
• Right to opt out of sale or sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share personal information as defined by the CCPA/CPRA
• Right to limit use of sensitive personal information: You can request that we limit our use of sensitive personal information to certain permitted purposes. We do not use or disclose sensitive personal information for purposes that trigger this right
• Right to non-discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights

For all users:

You can update your contact information, unsubscribe from marketing emails, or opt out of SMS messages at any time using the methods described in Section 6.

How to exercise your rights:

To submit a privacy rights request, please contact us at:

• Email: hello@aigilityhub.com
• Phone: 7096972922

Please include sufficient information to allow us to verify your identity and locate your information in our systems. We may request additional information to verify your identity before fulfilling your request. For California residents, you may designate an authorized agent to make requests on your behalf, subject to verification requirements.

We will respond to verified requests within the timeframes required by applicable law, typically 30 days for GDPR requests and 45 days for CCPA requests, with the possibility of extension where permitted. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

11. International Data Transfers

Aigility Hub operates from Canada and works with service providers located in various countries, including the United States and other jurisdictions that may have different data protection laws than your country of residence.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on appropriate safeguards such as:

• Standard contractual clauses approved by the European Commission or UK authorities
• Service providers' participation in recognized data protection frameworks
• Other legally recognized transfer mechanisms

By using our services and providing your personal information, you acknowledge and consent to the transfer, processing, and storage of your information in Canada, the United States, and other countries where our service providers operate. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

12. Children's Privacy

Our services are not directed to children under the age of 13 (or under 16 in the European Economic Area and United Kingdom). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at hello@aigilityhub.com, and we will take steps to delete such information from our systems.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible.

13. Third-Party Links and Services

Our website and communications may contain links to third-party websites, services, or applications that are not owned or controlled by Aigility Hub. This Privacy Policy applies only to information collected by us. We are not responsible for the privacy practices, content, or security of any third-party sites or services.

When you click on a third-party link or interact with a third-party service, you are subject to that third party's privacy policy and terms of service. We encourage you to read the privacy policies of any third-party sites or services you visit or use. We do not endorse and are not responsible for the practices of these third parties.

Some third-party services we use, such as payment processors, analytics providers, and marketing platforms, may collect information directly from you or your device when you use our services. Their collection and use of information is subject to their own privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after we post changes constitutes your acceptance of the updated Privacy Policy.

If we make changes that materially reduce your rights or significantly change how we handle your personal information, we will provide more prominent notice and, where required by law, obtain your consent before applying the changes to information we previously collected from you.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Aigility Hub Melissa Lloyd Email: hello@aigilityhub.com Phone: 7096972922

For privacy-related inquiries, compliance questions, or to exercise your privacy rights, you can reach us at the contact information above. We will respond to your inquiry as promptly as possible.

If you are located in the European Economic Area or United Kingdom and have concerns about our handling of your personal information that we have not addressed satisfactorily, you have the right to lodge a complaint with your local data protection supervisory authority.